Refund policy
Returns & Refunds
We want you to love what you ordered. If something isn't right, here's how it works.
The basics
You have 14 days from the day your order is delivered to request a return. Try things on the way you would in a shop, but leave the tags attached — a piece that has clearly been worn or damaged may be refunded at a reduced amount.
How to start a return
All returns go through our returns portal — we can't identify a parcel that was sent back without a request, and it will be badly delayed:
Enter your order number and your email, pick the items, the reason and whether you want a refund or store credit. We then email you your return label.
Return shipping
Under $80: keep it. Sending a parcel back from the US costs more than most of our pieces are worth, so we don't ask you to. Start a return in the portal, tell us what went wrong, and we refund you. The item is yours.
Over $80: we send you a prepaid return label and $30 is deducted from your refund or store credit to cover it.
If the fault is ours — wrong, faulty, damaged or missing item — the return label is free and nothing is deducted, whatever the order value.
Refunds and store credit
We don't offer exchanges. If you want a different size, colour or piece, choose store credit when you request your return, then place a new order with it. Store credit is issued once your return arrives and never expires.
Store credit is always optional — if you'd rather be refunded to your original payment method, just say so.
We refund within 14 days of receiving your return, or from the date you send us proof of shipment if that's earlier. Allow another 2 to 10 business days for the funds to show, depending on your bank.
What can't be returned
Two categories only:
- Personalised items — engraved jewelry and pieces made to your specifications.
- Items sealed for hygiene reasons — earrings, piercings, underwear, swimwear tops and bottoms, once the seal has been opened after delivery. While the seal is intact, the return is still possible.
Everything else, including our boxes and gift sets, can be returned under the conditions above.
Something arrived damaged or missing?
Email us at smtzsav@gmail.com within 48 hours of delivery with your order number and photos of the parcel and the items. The faster you tell us, the faster we fix it.